Lawson Software Introduces Improved Global Maintenance and Support Offerings

SAN DIEGO--(BUSINESS WIRE)--Apr. 21, 2009-- Lawson Software (Nasdaq:LWSN) today unveiled an improved set of global support offerings for organizations that use Lawson enterprise applications. The two-tier maintenance and support program was developed based on Lawson customer feedback. It provides Lawson customers with features and benefits they asked for, including more value, choice and flexibility, along with enhanced features such as expanded support hours, proactive webinars and “How To” support. The company offers two levels of maintenance and support: Bronze for customers that want a more cost-effective support solution while still protecting their investment, and Silver for customers that want the added personal attention of a Lawson global support account manager.

Lawson introduced the improved support offerings during the company’s 2009 Conference and User Exchange (CUE), which opened yesterday in San Diego. The company’s goal with the enhanced support offerings is to help its customers improve their operations and help keep their Lawson enterprise software system running smoothly. Lawson applications offer industry-specific functionality for organizations in healthcare, public sector, manufacturing and distribution, equipment service management and rental, food, fashion, and other service sector organizations.

“We’re delivering support the way our customers want it,” said Colin Balmforth, executive vice president of general industries and Global Support for Lawson. “By creating a simpler, more effective support structure and improving value and content, we can help our customers become stronger, which is essential during this challenging economy.”

Lawson Bronze Maintenance helps keep maintenance costs lower while providing product updates, access to MyLawson.com and access to support consultants during the customer’s business hours. It also provides 24/7 critical issue support, access to upgrades, tax and regulatory updates, and corrections – as well as remote diagnosis, rapid technical response, customer-focused “hot topics” web sessions, and electronic reporting.

Lawson Silver Maintenance includes everything in the Bronze package along with a Lawson Global Support Account Manager, a scorecard activity review to track progress on support cases, and software update planning services. It also provides access to senior support resources within the Lawson Global Support and Product Development teams, priority case queuing, and an exclusive track event during the Lawson CUE event.

Phoenix, Ariz.-based Banner Health, one of the largest non-profit health care systems in the country, is a Silver-level support customer for Lawson. The company was looking for support options to best meet its needs for enterprise software maintenance. “One of the things people ask us is ‘would you renew your Lawson Silver?’ and my answer is always yes,” said Kathy Schultz, senior director for business applications for Banner Health. “Once you have Silver, you just can’t be without it. It really makes our lives easier.”

More information about the new Lawson Global Support offerings can be found at www.lawson.com/bettersupport.

About Lawson

Lawson Software provides software and service solutions to 4,500 customers in healthcare, manufacturing, distribution, maintenance, public sector and service sector industries across 40 countries. Lawson's solutions include Enterprise Performance Management, Human Capital Management, Supply Chain Management, Enterprise Resource Planning, Customer Relationship Management, Manufacturing Resource Planning, Enterprise Asset Management and industry-tailored applications. Lawson solutions assist customers in simplifying their businesses or organizations by helping them streamline processes, reduce costs and enhance business or operational performance. Lawson is headquartered in St. Paul, Minn., and has offices around the world. Visit Lawson online at www.lawson.com.

Forward-Looking Statements

This press release contains forward-looking statements that contain risks and uncertainties. These forward-looking statements contain statements of intent, belief or current expectations of Lawson Software and its management. Such forward-looking statements are not guarantees of future results and involve risks and uncertainties that may cause actual results to differ materially from the potential results discussed in the forward-looking statements. The company is not obligated to update forward-looking statements based on circumstances or events that occur in the future. Risks and uncertainties that may cause such differences include but are not limited to: uncertainties in uncertainties in the software industry; uncertainties as to when and whether the conditions for the recognition of deferred revenue will be satisfied; increased competition; general economic conditions; the impact of foreign currency exchange rate fluctuations; continuation of the global credit crisis; global military conflicts; terrorist attacks; pandemics, and any future events in response to these developments; changes in conditions in the company's targeted industries and other risk factors listed in the company's most recent Annual Report on Form 10-K filed with the Securities and Exchange Commission. Lawson assumes no obligation to update any forward-looking information contained in this press release.