The Storefront-Warehouse Connection

January 26, 2009

One may not think of the warehouse as a source of inspiration for retail stores, but many stores today operate much slower and less efficiently than their warehouse counterparts. That's why many retailers now use workforce management strategies that were first battle-tested in their supply chain divisions.

In today's challenging retail environment, these tactics enable store owners to improve customer satisfaction and operational efficiency. In fact, a new cadre of outlets, including IKEA, operates with a volume of on-hand product equaling most distribution centers. This is helping them redefine the divide between the warehouse and storefront — all while reaping record profits and improving customer satisfaction.