QLogic Earns 2008 Summit Award at Consona Customer Conference

LAS VEGAS, INDIANAPOLIS, Aliso Viejo, Calif., Oct. 30 , 2008—Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced at its premier customer conference, Consona Connect, that QLogic, an Aliso Viejo, Calif.-based supplier of high performance storage networking solutions, which include the controller chips, host adapters and fabric switches that are the backbone of storage networks for most Global 2000 corporations, and Consona Self-Service user, is the 2008 recipient of Consona’s Transformation Award.

The Transformation Award, part of Consona’s annual Summit Awards, honors a customer that has been able to either reinvent its business or achieve a strong return on investment in a relatively short period of time. Recipients of the award submit both qualitative and quantitative data that illustrate how the solution has impacted the customer’s business model or overall business performance. Award recipients display significant business improvements and changes, such as unprecedented customer satisfaction levels, the introduction of new products and services, or increased sales.

As a technology leader, QLogic knew all about the challenges that a support center faces when dealing with highly innovative, complex products in a competitive, continually changing marketplace. Though it had a very basic knowledge management program, QLogic needed a better solution to help customers isolate and resolve their own issues via a world-class online self-service customer portal. After choosing and implementing Consona Self-Service, QLogic realized the following returns:

Customers are now able to search 2,000 solutions and over 70,000 documents on the QLogic site.
Call volume held to 4.2 percent, down from years of consistent double-digit growth.
Over 2,500 posts to the QLogic forums in the first 18 months of the site’s debut.
Call center headcount remained unchanged despite two acquisitions and increased product support.
Repetitive calls are now deflected to the Web, enabling agents to devote time and attention to more complex issue resolution.
“We chose Consona Self-Service because it incorporated a broad range of features along with ease of administration,” said Mike Carter, senior manager of technical support for QLogic. “The solution has been a critical part of our success, and we simply could not move forward with our planned aggressive growth without it.”

“We are thrilled to honor QLogic with a Summit Award for some absolutely tremendous achievements," said Jeff Tognoni, CEO of Consona. "OLogic sets a standard for the commitment it takes to gain maximum return on a business system investment. The growth and success this company has achieved with our support reminds all of us at Consona why we're in business."

About Consona Corporation

Consona Corporation (Consona, formerly known as M2M Holdings Inc.) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries, including manufacturing, distribution, financial services, health care, high tech, and local government. Battery Ventures and Thoma Bravo jointly own Consona. For further information, visit www.consona.com, e-mail info@consona.com, or call (888) 8 CONSONA.